Education
University of Colorado at Bouldler
Bachelors in Psychology
Nutrition Therapy Institute
Certified Natural Food Chef
Master Nutrition Therapist
Master Candidate
Experience
Customer Success Team Lead, Faction Inc.
Faction, Inc. | Cloud IaaS | 4+ years
- Consistently exceeded sales quota every qtr, reaching 212% attainment
- As VP of Sales right hand person, handled highest volume accounts in the company
- Managed portfolio of approx 125 accounts
- Executed sales goals ie; reduced churn, improved customer satisfaction, built strong end user & channel relationships
- Developed and implemented Customer Success program & improved internal processes and team efficiency
- Single-handedly responsible for all add orders, change orders and renewals for entire customer base
- Liaison between all internal teams including the Executives, NOC, Implementation, Procurement, Finance, Sales, SE department and customers
- Developed and implemented new & efficient on-boarding, pre and post implementation and add order processes
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Negotiated prices, terms of sale & service agreements
- Responsible for training, inspiring, motivating and empowering Customer Success department
Demand Generation Management, Faction Inc.
Faction, Inc. | 6 mos. then promoted
- Developed, managed and executed lead gen process for Channel Managers and BDMs (cold calls, email campaigns, follow up)
- Consistently exceeded monthly quota for hunting new logo partner & end user opportunities
- Implemented channel & end user targeted campaigns from idea to execution
- Hosted introductory meetings (25+ new prospects/week)
- Increased sales volume by adding 20,000 contacts to database
- Contacted 100s of prospects per week
Account Executive, Sagacity Media, Inc.
Sagacity Media, Inc. | 2+ years
- #2 Top Salesperson nationwide
- Primary Account Executive for advertising sales & account management for 3 publications
- 1st quarter of being hired, increased sales by 51% and consistently achieved such growth
- Consistently exceeded all sales goals, budget & quotas
- Promoted territory expansion for performance
- Generated new business by growing existing accounts & acquiring new clients by developing relationships, cold calling, networking, hosting events, sales presentations, and pursuing leads
