Education

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University of Colorado at Bouldler

Bachelors in Psychology

Nutrition Therapy Institute

Certified Natural Food Chef

Master Nutrition Therapist

Master Candidate

Experience

Customer Success Team Lead, Faction Inc.

Faction, Inc. | Cloud IaaS | 4+ years

  • Consistently exceeded sales quota every qtr, reaching 212% attainment
  • As VP of Sales right hand person, handled highest volume accounts in the company
  • Managed portfolio of approx 125 accounts
  • Executed sales goals ie; reduced churn, improved customer satisfaction, built strong end user & channel relationships
  • Developed and implemented Customer Success program & improved internal processes and team efficiency
  • Single-handedly responsible for all add orders, change orders and renewals for entire customer base
  • Liaison between all internal teams including the Executives, NOC, Implementation, Procurement, Finance, Sales, SE department and customers
  • Developed and implemented new & efficient on-boarding, pre and post implementation and add order processes
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts
  • Negotiated prices, terms of sale & service agreements
  • Responsible for training, inspiring, motivating and empowering Customer Success department

Demand Generation Management, Faction Inc.

Faction, Inc. | 6 mos. then promoted

  • Developed, managed and executed lead gen process for Channel Managers and BDMs (cold calls, email campaigns, follow up)
  • Consistently exceeded monthly quota for hunting new logo partner & end user opportunities
  • Implemented channel & end user targeted campaigns from idea to execution
  • Hosted introductory meetings (25+ new prospects/week)
  • Increased sales volume by adding 20,000 contacts to database
  • Contacted 100s of prospects per week

Account Executive, Sagacity Media, Inc.

Sagacity Media, Inc. | 2+ years

  • #2 Top Salesperson nationwide
  • Primary Account Executive for advertising sales & account management for 3 publications
  • 1st quarter of being hired, increased sales by 51% and consistently achieved such growth
  • Consistently exceeded all sales goals, budget & quotas
  • Promoted territory expansion for performance
  • Generated new business by growing existing accounts & acquiring new clients by developing relationships, cold calling, networking, hosting events, sales presentations, and pursuing leads
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